Investor Charter

INVESTOR

GRIVIENCE REDRESAL MECHANISM

For any queries & complaints, feel free to contact the Compliance Officer of the Company at:

Email id: grievances.mb@sundaecapital.com

Tel. No.: +91 22 3501 4499

If not satisfied, the investor can also seek redressal of complaint through SCORES or ODR Portal, as under:

For SCORES Portal: Click here

For ODR Portal (Online Dispute Resolution): Click here

Status of Investors Complaints / Grievances and Redressal

For the previous month ended October 31, 2023

Sr. No.	Received from	Pending as at the end of last month	Received during the particular month	Resolved during the particular month*	Total Pending during the particular month #	Pending complaints > 1 month	Average Resolution time^(in days)
1	Directly from investor	Nil	Nil	Nil	Nil	Nil	Nil
2	SEBI (SCORES)	Nil	Nil	Nil	Nil	Nil	Nil
3	Stock Exchanges (if relevant)	Nil	Nil	Nil	Nil	Nil	Nil
4	Other Sources (if any)	Nil	Nil	Nil	Nil	Nil	Nil
	Grand Total	Nil	Nil	Nil	Nil	Nil	Nil

^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month

* Inclusive of complaints of previous months resolved in the current month

# Inclusive of complaints pending as on the last day of the month

For the last 5 months

Sr. No.	Month	Carried forward from previous month	Received during the particular month	Resolved during the particular month *	Pending at the end of the particular month #
1	June 30, 2023	Nil	Nil	Nil	Nil
2	July 31, 2023	Nil	Nil	Nil	Nil
3	August 31, 2023	Nil	Nil	Nil	Nil
4	September 30, 2023	Nil	Nil	Nil	Nil
5	Oct 31, 2023	Nil	Nil	Nil	Nil
	Grand Total	Nil	Nil	Nil	Nil

* Inclusive of complaints of previous months resolved in the current month

# Inclusive of complaints pending as on the last day of the month

For the last 5 calendar years

Sr. No.	Year ended December 31,	Carried forward from previous year	Received during the particular year	Resolved during the particular year	Pending at the end of the particular year
1	2022	Nil	2	2	Nil
2	2021	Nil	3	3	Nil
3	2020	Nil	Nil	Nil	Nil
4	2019	Nil	2	2	Nil
5	2018 *	Nil	Nil	Nil	Nil
6	2017 *	NA	NA	NA	NA
	Grand Total	Nil	7	7	Nil

* Sundae Capital Advisors Private Limited was granted Certificate of Registration as Category I Merchant Banker on April 02, 2018 and therefore disclosure of information prior to the said date is Not Applicable (NA).